Product: Long And Foster Home Warranty Homeowners Policy Claim Clear all filters (17 of 17 reviews match)
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Bought a house with this warranty.Relatively new Samsung fridge starts to leak water from bottom freezer drawer. Called warranty company, they sent repairman, paid $100.00 deductible, then he told me I simply had to defrost fridge. Einstein reincarnated. Did that, 3...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

It sounds like we let you down and your experience was not what you expected. Our goal is to provide an effortless claim experience and we clearly missed our goal. We'd like t...

Product
Long And Foster Home Warranty Homeowners Policy Claim
#1211899
hands down the worst warranty company I have ever dealt with. their entire business model is designed to screw the customer. my clients were given this warranty by the seller/sellers agent. shortly after closing the kitchen fridge broke. L&F/hms warranty company was...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

This is not the type of service we aim to provide our customers and I apologize to hear this was your client's experience. We'd like to review their claim further and see how ...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • False advertising
  • Terrible service
  • Frauds
#1206415
I moved into my home in October 2018.I had an issue with my refrigerator 2 days after moving in. Water had leaked all day while I was at work needless to say I had to file a homeowners insurance claim. My floors were complete in November, here it is February and the...
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Not worth the headache
#1195887
I called the 3rd company and was told that they never received the confirmed appointment and claim from Long and Foster home warranty but that he would come out on Sunday from 3-4 to fix it. We waited again and he didn't show up. When I contacted him he said he had a...
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Total lack of response to problems
  • Terrible customer service and not standing behind their policy
#1179400
It's been over a month since I placed a claim and had an initial site visit to diagnose the problem with my dishwasher.The contractors that L&F works with were great, but they can't move forward with the repair because the insurance company has taken forever to process...
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I liked
  • Contractor they hired locally
I didn't like
  • Terrible customer service and not standing behind their policy
#1176056
Our washing machine was unrepairable so Long & Foster Home Warranty told us to buy a new washing machine and submit the receipt via email for which we would be reimbursed for in 2-3 weeks.Our receipt was submitted Oct 22, 2017 and we still have NOT received our money....
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Terrible customer service and not standing behind their policy
#1167673
Long And Foster Home Warranty - WORSE CUSTOMER SERVICE EVER!!!!!!!
I put in a claim over a month ago for my microwave and after many long hours on HOLD and many more speaking and begging for help my family still has No microwave and no service repair date.I was told again today that there are no appointments available, it's been a...
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Anonymous
Anonymous

shitty company

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1140530
This is the worst home warranty company to deal with and would not recommend going with.My son after having numerous calls the technician came out and then the whole system broke. He could not get any one to come out for a month! Now it is broken again burning his new...
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1139709
I put in a claim online on Friday for our malfunctioning water heater.The reason I put in an online claim was because the wait for a phone rep was estimated at over 20 min. A tech was scheduled for the following Monday (yesterday). The tech never showed. About half an...
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lcmackem
lcmackem

Email sent to erelations@hmsnational.com today

erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, Thank you for sharing your experience. This is definitely not the service we aim to provide. We’d like to address your concerns. Please send an email to erelat...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Time consuming
  • Not willing to work with us on problems
  • Total lack of response to problems
#1131232
I phoned as my toilet was leaking and the bath drain clogged.I was to get a call back for an appt. in 24 hours. Nothing. I called again and was told my claim number was not valid. I submitted the claim again. And nothing! It took two weeks to et someone to my home. I...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, I appreciate your feedback and I’m sorry to hear that your claim experience was not what you expected. I’d like to take another look at your claim and address ...

Product
Long And Foster Home Warranty Homeowners Policy Claim
#1118745