Product: Long And Foster Home Warranty Homeowners Policy Claim Clear all filters (12 of 12 reviews match)
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Our washing machine was unrepairable so Long & Foster Home Warranty told us to buy a new washing machine and submit the receipt via email for which we would be reimbursed for in 2-3 weeks.Our receipt was submitted Oct 22, 2017 and we still have NOT received our money....
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Terrible customer service and not standing behind their policy
#1167673
Long And Foster Home Warranty - WORSE CUSTOMER SERVICE EVER!!!!!!!
I put in a claim over a month ago for my microwave and after many long hours on HOLD and many more speaking and begging for help my family still has No microwave and no service repair date.I was told again today that there are no appointments available, it's been a...
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Anonymous
Anonymous

shitty company

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1140530
This is the worst home warranty company to deal with and would not recommend going with.My son after having numerous calls the technician came out and then the whole system broke. He could not get any one to come out for a month! Now it is broken again burning his new...
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1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1139709
I put in a claim online on Friday for our malfunctioning water heater.The reason I put in an online claim was because the wait for a phone rep was estimated at over 20 min. A tech was scheduled for the following Monday (yesterday). The tech never showed. About half an...
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lcmackem
lcmackem

Email sent to erelations@hmsnational.com today

erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, Thank you for sharing your experience. This is definitely not the service we aim to provide. We’d like to address your concerns. Please send an email to erelat...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Time consuming
  • Not willing to work with us on problems
  • Total lack of response to problems
#1131232
I phoned as my toilet was leaking and the bath drain clogged.I was to get a call back for an appt. in 24 hours. Nothing. I called again and was told my claim number was not valid. I submitted the claim again. And nothing! It took two weeks to et someone to my home. I...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, I appreciate your feedback and I’m sorry to hear that your claim experience was not what you expected. I’d like to take another look at your claim and address ...

Product
Long And Foster Home Warranty Homeowners Policy Claim
#1118745
I've had a claim open for my broken oven for over 10 weeks.It is a high end model, and the parts are no longer available. The warranty company obtained refurbished parts, yet the service technician told me their company doesn't recommend refurbished parts, and doesn't...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

This is not typical for a claim to go unresolved after 10 weeks and its certainly not the type of service we aim to provide. Please email us at erelations@hmsnational.com with...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Inferior warranty to other home warranty programs
#1091336
Called them because My dryer is not working I was tod to wait 5days just for some one to come and take a look at it.The technician came after 5 days & looked at it and said he doesn't have the parts & need to order them I said okay order them but it takes five days to...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, Thanks for sharing your experience.  I'm sorry for the inconvenience and effort you've put forth. I want to help resolve this. Please email erelations@hmsn...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1083462
Contacted Long and Foster home warranty when the AC stopped working. We were told that a new fan motor was needed for a 20 year old unit. After 23 days and many phone calls a motor arrived but did not fit because it was not made for our model. When I called customer...
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Anonymous
Long and Foster

Dear Mzeiler Thanks for sharing your experience! We are sorry it was not what you expected; its definitely not the kind of service we aim to provide. We want to review your c...

1.4
Product
Long And Foster Home Warranty Homeowners Policy Claim
I liked
  • Dealing with the hvac company monster tech
I didn't like
  • Total lack of response to problems
  • Time consuming
  • Not willing to work with us on problems
#1082119
Long And Foster Home Warranty - Pass the buck.
I have not received one phone call from customer service from Long and Foster home warranty. This claim has been going on for over 3 months. As you can see in the picture that is glue around my tub where they tried to do the first repair. I would not ever by Long &...
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Anonymous
Long and Foster Home Warranty

Dear Anonymous,You are correct. This does sound like it should have been a simple fix. This is not typical for a claim with us to be unresolved after 3 months, and it is de...

1.9
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1079731
Last week, I had my air conditioner looked at.The service provider they sent out to diagnose the problem said " I am not sure what is wrong.. it could be the motor or the fan blades" but there is nothing I can do. When pressed that both of those parts are covered under...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

We are sorry to hear about this experience and definitely want to assist. If you could send us an email at erelations@hmsnational.com with your contract number, we can have a...

1.9
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Customer service
  • Time consuming
#1079641