Manufacturer: Long And Foster Home Warranty Category: Claims Clear all filters (7 of 7 reviews match)
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I've had a claim open for my broken oven for over 10 weeks.It is a high end model, and the parts are no longer available. The warranty company obtained refurbished parts, yet the service technician told me their company doesn't recommend refurbished parts, and doesn't...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

This is not typical for a claim to go unresolved after 10 weeks and its certainly not the type of service we aim to provide. Please email us at erelations@hmsnational.com with...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Inferior warranty to other home warranty programs
#1091336
Called them because My dryer is not working I was tod to wait 5days just for some one to come and take a look at it.The technician came after 5 days & looked at it and said he doesn't have the parts & need to order them I said okay order them but it takes five days to...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, Thanks for sharing your experience.  I'm sorry for the inconvenience and effort you've put forth. I want to help resolve this. Please email erelations@hmsn...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1083462
Contacted Long and Foster home warranty when the AC stopped working. We were told that a new fan motor was needed for a 20 year old unit. After 23 days and many phone calls a motor arrived but did not fit because it was not made for our model. When I called customer...
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Anonymous
Long and Foster

Dear Mzeiler Thanks for sharing your experience! We are sorry it was not what you expected; its definitely not the kind of service we aim to provide. We want to review your c...

1.4
Product
Long And Foster Home Warranty Homeowners Policy Claim
I liked
  • Dealing with the hvac company monster tech
I didn't like
  • Not willing to work with us on problems
  • Total lack of response to problems
  • Dealing with anyone connected
#1082119
Long And Foster Home Warranty - Pass the buck.
I have not received one phone call from customer service from Long and Foster home warranty. This claim has been going on for over 3 months. As you can see in the picture that is glue around my tub where they tried to do the first repair. I would not ever by Long &...
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Anonymous
Long and Foster Home Warranty

Dear Anonymous,You are correct. This does sound like it should have been a simple fix. This is not typical for a claim with us to be unresolved after 3 months, and it is de...

1.9
Product
Long And Foster Home Warranty Homeowners Policy Claim
#1079731
Last week, I had my air conditioner looked at.The service provider they sent out to diagnose the problem said " I am not sure what is wrong.. it could be the motor or the fan blades" but there is nothing I can do. When pressed that both of those parts are covered under...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

We are sorry to hear about this experience and definitely want to assist. If you could send us an email at erelations@hmsnational.com with your contract number, we can have a...

1.9
Product
Long And Foster Home Warranty Homeowners Policy Claim
I didn't like
  • Time consuming
  • Customer service
#1079641
First thing is for each incident they are going to charge $100 regardless of the incident.We got our house and since it was 10 years old we got this warranty for appliances specifically. Our washer was giving trouble, my nice clothes were getting ruined then suddenly...
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erelationsHMS
erelationsHMS
Long And Foster Home Warranty Verified Representative

Dear Anonymous, I’m sorry to hear about the delays and inconvenience you have experienced with this claim. It is not a typical experience and we would like to investigate to ...

Product
Long And Foster Home Warranty Homeowners Policy Claim
#1053174
*ONE STAR* I purchased my home at the beginning of June and shortly after moving in discovered that my thermostat was not working. One week ago I placed a claim to Long and Foster and did not hear anything back from them. Yesterday and today I called to check the...
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Anonymous
Anonymous

Dear Homeowner, I apologize for the inconvenience and am very sorry to hear that your claim has been delayed. We will have a dedicated agent work directly with you until your ...

1.0
Product
Long And Foster Home Warranty Homeowners Policy Claim
#873344